Valorhospitality
Guest Services Ambassador - The Harpeth Hotel
The Harpeth Hotel, Franklin, Tennessee
Sponsorship not specifiedDetected 5 days ago
Communication
About the role
- If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.
- Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
Responsibilities
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
- Manage phone activity including providing general knowledge to callers.
- With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support.
- Bending and lifting to support organization of the hotel and offices
Skills
- High school diploma or equivalent experience.
- Three to twelve months of employment in a related position guest relation position with this company or other organizations.
- Working knowledge is generally learned on-the-job.
- Communicate information and hotel services to management, staff and guests.
- Ability to stand on your feet for extended periods of time
Compensation
- Competitive Salary
Benefits
- Health, Dental, Vision, Life Insurance, and other supplemental options
- Tuition Reimbursement
- From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
Company info
- Walk customers in a professional and courteous manner according to procedures.
- At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality.
- As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience.
- At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism.
- We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
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