Guild.ai

Applied Learning Manager

Denver, CO, United States · Director

Sponsorship not specifiedDetected 36 days ago

About the role

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance.
We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset.
Because of that, we've identified consistent expectations for all of Guild's people managers - helping you know what to expect from your experience here.

Customer Needs Translation & Partner Relationships
Earn external partner trust and increase their satisfaction through partnership support, surfacing key insights, and executing on initiatives that make Guild a valuable partner
Maintain and update content and configuration requirements on an ongoing basis as programs evolve or new information is surfaced
Monitor performance to drive outcomes of Navigator programs to surface critical insights for EPS Account Managers and own improvements in line with Employer Expectations
Maintain the playbook for customer needs translation and configuration by documenting processes, templates, and best practices so this approach can scale beyond direct involvement
Drive team-wide best practices and tools for content and configuration work
identify and lead opportunities to improve the quality, consistency, and efficiency of the team's work
Maintain and update content and configuration requirements on an ongoing basis as programs evolve or new information is surfaced; iterate rapidly based on employer feedback
Drive team-wide best practices and tools for content and configuration work; identify and lead opportunities to improve the quality, consistency, and efficiency of the team's work
Coach and develop team members on the team, providing regular feedback on work quality, model strong partner engagement practices, support career development conversations, and contribute to team onboarding

You are a strong fit if you:
Have an unrelenting growth mindset, with eagerness and ability to learn and teach new things

Work directly with employer partners to manage their Applied Learning programs, translate their needs into learner experiences (milestones, tasks) and administrator experiences (reporting, workflows)
Serve as the primary owner of relevant employer relationships for Applied learning, leading review cycles of milestones and tasks, incorporating modifications, and securing approvals
Conduct research on target roles as necessary to inform content design and ensure Applied Learning offerings deliver on their promised value
Support Director in setting and leading team priorities, ways of working, and driving strategic projects to ensure high-quality delivery of Applied Learning cross-functionally
Own implementation of strategic initiatives that support the growth and scalability of Applied Learning, expand AL offerings, and promote AL awareness

This listing is sourced directly from Guild.ai's careers page and normalized into a canonical job model.