JPMorgan Chase & Co.

JPMorgan Chase & Co.

CX Product Strategist- Senior Associate

New York, NY, United States · Senior

No sponsorshipDetected 1 day ago
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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 75%

Of 492 labor certifications old enough to have been used, 123 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

104 transfer filings in the last year, covering 104 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The Cobrand Product organization is dedicated to understanding and improving end-to-end customer experiences for Cobrand Card Products by turning customer pain points, market signals, and data points into meaningful opportunities for growth.
  • We are seeking a strategist that blends analytical rigor with strategic narrative development.
  • As a CX Strategist on the Cobrand Product Strategy team, you will analyze end-to-end customer experiences to identify pain points, and surface opportunities to improve.

Responsibilities

  • Manage the end-to-end lifecycle of customer experience issues, from intake and validation through prioritization, solution linkage, progress tracking, impact measurement, and closure.
  • Synthesize customer complaints, customer satisfaction signals, call drivers, research findings, digital behavior, servicing insights, and partner inputs into concise evidence summaries and opportunity sizing.
  • Partner with product owners to translate insights into clear recommendations and business narratives that inform product strategy and prioritization.
  • Partner with analytics and product teams to set baselines and define post-launch measurement plans before solutions are implemented.
  • Identify recurring or systemic themes across the issue catalog and surface opportunities for coordinated action while preserving partner-specific context.
  • Your work will directly support better conversion, engagement, and retention.
  • This role will play a critical part in uncovering actionable insights, translating them into data-driven product strategies, and working with product leaders to shape solutions that drive conversion, engagement, and retention.

Requirements

  • 5+ years of relevant experience in product operations, portfolio management, customer experience, business strategy, product management, or a related field.
  • Maintain issue and problem statement records with defined required fields, consistent taxonomy, version control, and clear ownership.

Nice to have

  • Proficient knowledge of the product development life cycle and familiarity with automation and artificial intelligence concepts in product innovation.
  • Exposure to data analytics platforms (for example, digital analytics or business intelligence tools).
  • Applicants must be authorized to work for any employer in the United States.
  • Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
  • , capabilities, and skills:

Skills

  • Bachelor's degree.
  • Ability to translate varied customer and business inputs into concise problem statements, evidence summaries, and decision-ready materials.
  • Strong written and verbal communication, follow-through, and stakeholder coordination skills.
  • Strong analytical, problem-solving, and strategic planning skills.
  • Advanced proficiency with PowerPoint, Excel, SharePoint, Figma, and collaboration tools, including artificial intelligence enabled tools.
  • Preferred qualifications, capabilities, and
  • Ability to balance strategic, big-picture thinking with detailed analysis.
  • Customer-first mindset with strong empathy and curiosity.

Company info

  • Help improve end-to-end experiences for cobrand card customers by turning real customer signals into clear opportunities for growth.

Visa & Work Authorization

  • We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
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This listing is sourced directly from JPMorgan Chase & Co.'s careers page and normalized into a canonical job model.