Weir
End User Services Support
US175 - ESCO - Covington - Covington, KY, USA
Sponsorship not specified$20k-$30kDetected 16 days ago
AzureCommunicationCollaborationProblem SolvingRenewable Energy
About the role
- Make your impact You'll play a key role in solving real-world challenges.
- You'll work with purpose, learn every day and help shape a more sustainable future.
- We're working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives.
Responsibilities
- Operational Support: Provide day-to-day operational support for end-user services within the Run phase of the Plan-Build-Run model, ensuring stability, reliability, and performance of EUS hardware and software.
- Service Delivery: Deliver and maintain EUS hardware, components, and services in line with defined roadmaps, policies, and SLAs, collaborating closely with internal teams and third-party vendors including MSP (TCS).
- Incident & Escalation Management: Manage incident resolution, service requests, and 4th level support escalations to Original Equipment Manufacturers, ensuring timely and effective problem-solving.
- Documentation & Knowledge Sharing: Create and maintain operational documentation, knowledge articles, and escalation processes to support shift-left strategies and continuous service improvement.
- Coordination & Collaboration: Coordinate support activities with external suppliers, vendors, and internal support groups to align operational priorities and meet service level objectives.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
- Minimum 2 years' experience in a Level 2 IT support role within a medium to large organization.
- We encourage our people to lead by example and celebrate our successes.
- We're passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world.
- We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
Requirements
- Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory, and hardware knowledge across laptops, PCs, and mobile devices.
- Strong communication skills with the ability to translate technical content into user-friendly language.
- Foundation ITIL certification and experience with ITSM tools such as ServiceNow.
- Experience supporting Operational Technology (OT) environments and service mapping into CMDB.
- Proven problem-solving mindset and troubleshooting skills.
- Required PPE is provided (boots, safety glasses, coveralls)
Skills
- 8:00 AM- 5:00 PM with flexibility
- What we do at Weir
- Make your impact
- Azure Fundamentals and Azure Masterclass (140) certifications.
Compensation
- 11 Paid Holidays per year
Benefits
- Excellent Health / Dental / Vision Options
- 5% 401(k) Retirement Match
- Paid Time Off in first year, increases with time of service
Company info
- We are a global leader in mining technology for a sustainable future.
- We help our customers extract the resources the world needs more efficiently and more sustainably.
- We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers.
- We believe your voice matters and your ideas make a difference.
Equal opportunity
- equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
- We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
This listing is sourced directly from Weir's careers page and normalized into a canonical job model.