Ada18
Senior Machine Learning Scientist
Remote - Canada · Senior · Full-time
Sponsorship not specifiedDetected 34 days ago
PythonMachine LearningSparkData ScienceLLMsA/B TestingCustomer Support
About the role
- Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort.
- Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
- If you're ambitious and eager to grow, Ada could be the place for you.
Responsibilities
- Resources to support you and your loved ones.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking.
- At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success.
Skills
- Work with the best AI tech stack in the industry.
- 5+ years of industry experience as a Data Scientist, Machine Learning Engineer, or similar with shipped work that moved product metrics
- Deep experience applying large language models to customer problems
- Excellent communicator, able to explain experimental results and complex ML concepts to diverse audiences
- Reduce critical AI failure modes, for example hallucinations and prompt injection, through targeted testing and red teaming
- Invest in your long-term growth goals and skills.
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Flexible Work Schedule: Balance your work and personal life.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- The above Benefits and Perks only apply to full-time, permanent employees.
- We appreciate the time you have invested in learning more about us.
Company info
- Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless.
- Ada is an AI transformation platform and partner-combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations-and counting-are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
- Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
- At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.
- Learn more at www.ada.cx.
- As a Senior ML Scientist at Ada, you will own the quality and reliability of the AI features that power our AI Agent platform for customer support.
- You will partner with Product Managers, Engineers, and Designers to frame problems, design experiments, and make evidence-based decisions that improve outcomes for customers and end users.
- Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone.
- We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless.
- Ada is an AI transformation platform and partner-combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve.
- With Ada, 83% of customer conversations-and counting-are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
- At Ada, we see growth as a reflection of each individual owner's personal growth.
This listing is sourced directly from Ada18's careers page and normalized into a canonical job model.