Accordant

Ongoing Support Consultant

Florham Park, New Jersey, United States

No sponsorshipDetected 13 days ago

AccountingAR/VRCommunicationTime ManagementOrganizational Skills

About the role

This role involves diagnosing and resolving application issues, guiding clients through workflows, and delivering remote training to ensure effective use of core modules.

Provide functional support and troubleshooting for core Sage Intacct modules, including GL, AP, AR, Cash Management, and Purchasing.
Deliver one-on-one and small-group training on Sage Intacct workflows, best practices, and system navigation.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Document solutions and contribute to internal knowledge base articles and training resources.
Stay current on Sage Intacct updates and release changes that impact system support.

Candidates must be authorized to work in the US or Canada
Minimum of 2 years' experience with Sage Intacct, ideally in a support or consulting capacity

This position is ideal for someone who thrives in a fast-paced, client-driven environment and is passionate about enabling others through technology and training.
Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues.
Respond promptly and professionally to client inquiries via email, phone, and virtual meetings.
Identify recurring issues and recommend process improvements or additional user training.
Requires Skills and Experience

Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.

This listing is sourced directly from Accordant's careers page and normalized into a canonical job model.