Cresta
AI Value Partner, Customer Analytics
United States (Remote) · Exec
Sponsorship not specifiedDetected 12 days ago
PythonSQLSnowflakeRedshiftMachine Learningscikit-learnPandasNumPyData AnalysisData ScienceData VisualizationNLPAgentic AIStatisticsA/B TestingCustomer SuccessExperimental DesignLeadershipCommunicationCollaborationProblem Solving
About the role
- Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization.
- Your work will power ROI discussions, pilots, QBRs and ongoing strategic customer engagements.
- This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights.
Responsibilities
- Design and analyze A/B tests and quasi-experiments to measure Cresta's impact
- Build reusable templates and frameworks for consistent experimentation
- Build and maintain dashboards tracking customer ROI
- Develop Python and SQL tools to improve repeatability, accuracy, and scalability
- Create standardized reporting packages for pilots, QBRs, and renewals
- Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
- Maintain reusable modeling pipelines for value insights and roadmap analysis
- Partner with Engineering when guidance or productionization support is needed
- Support CSMs with data and insights for strategic QBRs
- Partner with Product and Engineering on metrics, data availability, and analytics enhancements
Requirements
- 1-3 years of experience in a data-focused role or relevant academic experience
- Strong proficiency in SQL and experience working with large datasets
- Proficiency in Python (Pandas, NumPy, scikit-learn)
- Comfort working in a fast-paced, cross-functional environment
Nice to have
- Experience with conversational data (call transcripts, chats) or text analytics
- Familiarity with causal inference, uplift modeling, or A/B testing frameworks
- Experience with cloud data stacks (Snowflake, Redshift, etc.)
- Basic NLP or classification experience related to agent behavior or customer intent
- Success Criteria:
- Within 6-9 months, a successful hire will have:
- Built dashboards and reporting foundations used across Customer Success
- Implemented standardized pilot measurement and experimentation approaches
Compensation
- for this position includes a Base salary + Bonus + Equity
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
- In addition, total compensation includes a comprehensive benefits package for you and your family.
- Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Compensation for this position includes a Base salary + Bonus + Equity
- In addition, total compensation includes a comprehensive benefits package for you and your family.
- Work from home office stipend to help you succeed in a remote environment
Company info
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.