BitGo
Senior Customer Success Manager - Fintech
New York, United States · Senior
Sponsorship not specified$140k-$170kDetected 63 days ago
Project ManagementSalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving
About the role
- BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.
- Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
- As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world.
Responsibilities
- Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo's offerings.
- Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
- Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.
- Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
- Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells.
- Ability to create structured success plans and track progress toward key business outcomes.
- Project management expertise, ensuring effective execution of initiatives that drive customer success.
Requirements
- 4+ years of experience in account management, customer success, or a similar role within technology or financial services.
Skills
- Strong analytical skills to interpret customer data and translate insights into actionable strategies.
- Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
- Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders.
- Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions.
- Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.
Compensation
- Notice: Depending upon your leveling and location, the compensation for this role averages between $140,000 - $170,000 USD base salary.
- Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
Benefits
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Paid parental leave, paid vacation
- Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
- Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn.
- Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
- Benefits may vary based on location
Company info
- Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.
- Act as a bridge between customers and internal teams, translating feedback into actionable product improvements.
- Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
- We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.
This listing is sourced directly from BitGo's careers page and normalized into a canonical job model.