Wiz, Inc.
Manager, Solutions Support Engineering - East
Remote - USA · Full-time
No sponsorship$144k-$198kDetected 7 days ago
AWSGCPAzureCloud PlatformsKubernetesCybersecuritySOC OperationsPerformance ManagementEmployee RelationsCustomer SuccessCustomer SupportLeadership
About the role
- As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.
- Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Responsibilities
- Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product
- Drive projects or initiatives to improve team productivity, process or procedure
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automations
- Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
- Technical Leadership: 1+ years managing external technical support teams in a SAAS enviornment while serving as the hands-on, ultimate escalation anchor.
- AI & Automation: Track record of writing scripts or building tools using AI APIs to automate operational workflows.
Requirements
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
Skills
- Come join the organization that is redefining security for the AI era.
- 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
Compensation
- for this full-time position includes base salary + bonus + equity + benefits.
- Our salary ranges are determined by role, level, and location.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- The US base salary range for this full-time position is listed below.
- US Base Pay Range
- $144,000 - $198,000 USD
Benefits
- Compensation + Benefits
- Compensation for this full-time position includes base salary + bonus + equity + benefits.
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- Learn more about benefits at Google.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Company info
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Equal opportunity
- Wiz is an equal opportunity employer.
Visa & Work Authorization
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
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This listing is sourced directly from Wiz, Inc.'s careers page and normalized into a canonical job model.