FIS
Fraud Support Associate I
US WI MKE 4900
Sponsorship not specifiedDetected 83 days ago
Customer SupportLeadershipCritical ThinkingMentoring
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities.
- Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills.
- After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
Responsibilities
- We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.
- ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.
Requirements
- You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training.
- Ability to work independently and in a team environment
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
Nice to have
- Prior call center experience, banking experience is preferred
Skills
- Outstanding customer service skills (verbal and written) that foster customer satisfaction
- Excellent computer navigation and operation skills
Compensation
- Competitive salary and benefits
Benefits
- Attractive benefits including medical, dental, and vision coverage
- Competitive salary and benefits
Company info
- The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization.
- Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service.
- This team is focused on crafting an incredible customer service experience for our client's consumers.
- We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family!
- At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.
- What you will be doing:
- Training will start on Monday, June 29th
- You will be working onsite 3 days a week
- Training will be 8 AM - 4:45 PM CST/9 AM - 5:45 PM EST for four (4) weeks
- Your work schedule will be an eight (8) hour shift between 7am-midnight; non-consecutive off days
- Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
- Participate in department initiatives to improve efficiencies.
- Stay up-to-date on changing fraud trends.
- What you will need:
Equal opportunity
- FIS is an equal opportunity employer.
- The EEO is the Law poster is available here supplement document available here
- However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
- All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.