Revivn

Customer Experience Associate

Fresno, California · Full-time

Sponsorship not specified$21k-$24kDetected 5 days ago

Inventory ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeWarehouse Management System

About the role

Your day-to-day will involve managing and reconciling inventory data, digging into any discrepancies, preparing reports, and wrapping up customer tickets as they come in.
This is an in-person role based in our Fresno, California facility.

Own customer support tickets from initial contact through resolution, delivering a timely and thoughtful experience.
Coordinate returns, exchanges, warranties, and defective item claims with internal teams and external partners.
Partner with our repair and warehouse teams to improve post-purchase quality and reduce returns and refunds.
Use our warehouse management system to process customer exchanges and maintain accurate documentation.
Perform weekly cycle counts and inventory audits, identifying and researching discrepancies.
Review inventory adjustments and support reporting that helps improve inventory accuracy and profitability.
Prepare reports and share customer and inventory insights with leadership to help drive operational improvements.
1+ years of customer service, customer support, or related experience, preferably in an eCommerce, retail, or direct-to-consumer environment.

Strong written and verbal communication skills with the ability to handle challenging situations professionally.

Experience with inventory management or warehouse operations.
Experience working with eCommerce platforms or online marketplaces.
Other things to know
You'll spend time both at a computer and on the warehouse floor when investigating inventory or product-related issues.
If this sounds like you, apply!
If you don't meet all of the qualifications but think you could be a match, we'd still love the chance to review your application.
We embrace diversity and are committed to fostering an inclusive environment.
The range for a Customer Experience Representative is $21-24/hr.

Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location.

Communicate professionally with customers through email and support platforms, resolving issues with empathy and urgency.
Escalate complex issues when needed while keeping customers informed throughout the process.
What we're looking for

Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy

This listing is sourced directly from Revivn's careers page and normalized into a canonical job model.