Bubble Goods
Customer Success Manager
NYC, New York
Work authorization required$85k-$115kDetected 21 days ago
ReactiOSAccount ManagementValuationCustomer SuccessCommunication
About the role
- You'll be measured on retention and the health of your book of business.
- This would be a great opportunity for you if:
- You're proactive - you'd rather prevent churn than react to it
Responsibilities
- Run onboarding (0-60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
- Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
- to empower everyone to create software.
- Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits.
Requirements
- 3+ years in customer success, account management, or a customer-facing commercial role
- Experience managing renewals and contributing to retention or expansion outcomes
- A customer-centric approach and the ability to thrive in a fast-paced environment
- Strong relationship-building and executive communication skills
- Analytical mindset; comfortable using product and account signals to prioritize
Skills
- Why Join Bubble Now?
- But pure AI-generated code is fragile, hard to debug, and rarely production-ready.
- Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software.
- The people who join Bubble right now will help define what that means for millions of builders around the world.
Compensation
- We offer competitive compensation aligned to tier one markets.
- Our estimated salary for this role at Bubble ranges from $85k - $115k.
- Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
- For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.
- 401(k) matching
- A Sabbatical program
Benefits
- In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:
- Our benefits include, but are not limited to:
- Comprehensive health coverage
- Wellness and work enablement stipends
Company info
- Customer Success sits within Bubble's Commercial Success organization and owns retention.
- The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR).
- We work hand in hand with Account Management on expansion and with Technical Success on technical health.
- You love building durable relationships with customers and helping them succeed
- Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android.
- At Bubble, we encourage people from all ages, abilities, and experiences to apply.
Visa & Work Authorization
- For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.
Apply directly at Bubble Goods →Create a free account for alerts like thisView Bubble Goods immigration profile
This listing is sourced directly from Bubble Goods's careers page and normalized into a canonical job model.