Creative Artists Agency (CAA)

Creative Artists Agency (CAA)

Service Delivery Owner

Los Angeles, CA

Sponsorship not specified$36k-$45kDetected 6 days ago
iOSAzureRESTIntellectual PropertyCustomer SupportCiscoUnityResearchLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office

About the role

  • CAA is one of the world's leading entertainment agencies.
  • The Tech department at CAA is an ever changing, very dynamic environment.
  • We pride ourselves on being at the forefront of technology in every aspect.

Responsibilities

  • Oversee all processes related to the identification, prioritization, and resolution of end-user support requests, including the monitoring, tracking, coordination, and supervision of all service delivery functions related to those requests specific to your assigned Departments - 20%
  • Monitor defined KPIs (Key Performance Indicators) and implement action plan when metrics fall below agreed KPIs ensuring that support teams are capable of meeting SLAs and end-users are satisfied - 20%
  • Partner with senior technical resources within CAAtech for problem resolution and new feature creation - 20%
  • Provide 3rd line support for junior staff to manage the incident management response - 10%
  • Partner with the Information Risk Management team to identify and address cyber security incidents in real time and implement preventive measure and process improvements - 5%
  • Provide a concierge level of hands-on support to C-Suite and Department Heads - 5%
  • Collaborate with the rest of the Service Delivery West Leadership Team on the development of new processes and procedures for the desktop support function.
  • Lead the development of service improvement initiatives.
  • Research, propose, and implement approved solutions to resolve longer-term technical issues.

Requirements

  • 3+ years leading projects and/or leading others through influence
  • 5+ years service delivery experience
  • Ability to work well under pressure and prioritize multiple tasks.
  • Experience operating with a high level of autonomy and the ability to meet deadline through others.
  • Advance proficiency with Windows 10 & 11 and MacOS
  • Advance Proficiency in Microsoft Office applications and operating systems

Nice to have

  • A+, Network+, and/or Microsoft Product related Certifications preferred.
  • ITIL Foundation, Microsoft or other IT certifications preferred.
  • Please note: You will be required to dress in business professional attire daily.
  • Compensation: The base hourly rate for this position is in the range of $36.00 - $45.00.
  • Please talk with a CAA Recruiter to learn more.
  • Please provide complete and legible information.
  • An incomplete application may affect your consideration for employment.
  • The absence of a permanent address is not a bar to employment.

Compensation

  • The base hourly rate for this position is in the range of $36.00 - $45.00.
  • Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.

Benefits

  • This position also is eligible for benefits and discretionary bonus.

Company info

  • Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.
  • Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.
  • The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.
  • Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports for sales and sponsorship opportunities.
  • Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
  • Participate as part of the Service Delivery West Leadership Team in planning, strategy and change discussions.

Visa & Work Authorization

  • Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion,
Apply directly at Creative Artists Agency (CAA) →Create a free account for alerts like thisView Creative Artists Agency (CAA) immigration profile

This listing is sourced directly from Creative Artists Agency (CAA)'s careers page and normalized into a canonical job model.