Procom Consultants Group

Digital Technical Writer

Texas City, TX, United States · Contract

Sponsorship not specifiedDetected 3513 days ago

HTMLPhotoshopProject ManagementBusiness DevelopmentVendor ManagementCustomer SupportResearchCommunicationTime ManagementMicrosoft OfficeSharePoint

About the role

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Conduct quality control checks to ensure compliance with guidelines, specifications and deadlines.

Contribute to developing documentation methodology, frameworks and techniques for producing technical communications.
Identify, build, design and publish templates with an eye for reuse for consistency.
Apply principles and methods of curriculum and training design, teaching and instruction for individuals and groups to development of communications.
Develop and document standard policy, operating process/procedure and customer service guidelines relating to IT support.
Design, create and maintain appropriate information architecture.
Ability to fill in as acting Team Lead when necessary
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Ability to maintain discretion and confidentiality.
Ability to manage and organize small to medium projects effectively with strong analytical, planning, organizational, and time management skills.
Experience in web design and computer graphics helpful.

Must have excellent verbal communication skills.
Must have reliability and a strong sense of responsibility including ability to meet aggressive deadlines.
Expert computer skills including proficiency in Adobe Acrobat, Photoshop, Microsoft Office, Visio, Project, SharePoint, Image capturing, HTML, etc.
Experience with multiple writing styles: technical, creative, marketing.

A bachelor's degree in communication or technical discipline or equivalent experience required
ITIL, MOS Certification preferred
4-5 years or more of related experience
Ability to travel when required
Expertise using Content Management/Knowledge Management tools highly desired.

Strong interpersonal communication skills in both developing collaborative relationships with SME and work with a wide range of people within the organization. Able to function as part of a multi-disciplinary team.

This listing is sourced directly from Procom Consultants Group's careers page and normalized into a canonical job model.