Pylon Labs
Software Engineer, Intern
San Francisco · Intern · Internship
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About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Build prototypes, work independently, iterate quickly, and ship fast
- Have high autonomy, own things end to end, and project manage your own work
- Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
- PYLON - THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
Requirements
- You are pursuing a bachelor's or master's degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2028.
- You have a growth mindset, want to constantly improve, and want to receive feedback
Compensation
- 🗺️ Annual offsite
Benefits
- (Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
- (Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
- (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
- (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
Company info
- The result: faster responses, happier customers, and a system that continuously improves itself.
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.