Gogo
Technical Product Support Specialist
Melbourne, FL United States
Sponsorship not specified$27k-$34kDetected 12 days ago
CRMCustomer SupportAvionicsManual TestingCiscoCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Employees have the option to participate in an Employee Stock Purchase Plan.
- Visit the Careers page on our website for more information at www.gogoair.com/careers. --- --- --- Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws.
- Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
Responsibilities
- Support OEMs and customers in all aspects of avionics training including but not limited to use of satellite connectivity networks, associated hardware, and compatibility of services
- Participate in planning and design discussions with product managers and developers
- Build and test configurations for hardware products using Gogo's test lab
- 1-2 years in customer support or technical support
Requirements
- Bachelor's Degree in STEM field or equivalent work experience
- Must be available some off hours and weekend hours
- Required Skills, Talents, & Experience
- Experience with IP-based routers and switches such as Cisco
- Knowledge of satellite and air-to-ground networks, such as Iridium, Inmarsat, and Gogo's ATG
- Business Aviation industry experience: aircraft OEM airframes and knowledge of current equipment utilized for aircraft communications ( SATCOM, VHF, DATALINK )
Nice to have
- Outstanding customer service, organizational, and time management skills, and ability to multi-task
- Excellent interpersonal skills and demonstrated ability to troubleshoot and resolve conflicts
- Effective and confident decision making and problem-solving skills, especially under time constraints
- Experience working in an international environment with sensitivity towards regional cultural norms
- Excellent oral and written communication skills, including the ability to interact clearly and concisely with internal and external contacts
- Multi-lingual skills preferred (English required)
- Preferred Skills, Talents, & Experience
Compensation
- 26.93 - 33.66 USD Hourly
- Target Annual Short-Term Incentive:
- Bonus Plan at 5% (% of Annualized Base Pay)
- Eligible for Incentive Stock Program:
Benefits
- Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs.
- We offer an immediate vesting 401k plan, paid time off and volunteer time off.
- Work with satellite network operators to document and resolve customer issues, identify trends, and proactively monitor the health of the networks
- Bonus Plan at 5% (% of Annualized Base Pay)
Company info
- We are committed to the concept of Equal Employment opportunity.
- Provide remote and onsite technical support to OEMs and customers for avionics system configurations and troubleshooting
Equal opportunity
- Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws.
- The EEO is the law and is available here.
This listing is sourced directly from Gogo's careers page and normalized into a canonical job model.