Fictiv
Customer Support Engineer — Mechanical & Industrial Products
Schaumburg, IL
Sponsorship not specified$65k-$80kDetected 22 days ago
Product ManagementCRMSalesExcelProcurementCustomer SupportCollaborationPublic SpeakingMicrosoft OfficeTolerance Analysis
About the role
- About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions.
- You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.
- Physical Demands - No physical demands Travel: Ability to travel Salary Range: $65,000 to $80,000 per year, based upon experience Interested in learning more?
Responsibilities
- Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
- All employees are expected to maintain and contribute to the QMS.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
Requirements
- Ability to travel
Nice to have
- Bachelor's degree in Engineering* - Mechanical, Electrical, or Industrial preferred.
- This is a firm requirement.
- Solid understanding of manufacturing processes, mechanical components, and their real-world application.
- Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
- Familiarity with CRM software
- VBA/VB skills are a plus.
- Strong communicator - written and verbal - with the ability to translate technical complexity into clear guidance.
- Self-motivated, accountable, and comfortable working across both engineering and commercial teams.
Skills
- Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
- Handle complex, custom, and competitive cross-over quoting - coordinating with domestic and overseas teams to win new business.
- Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
Compensation
- $65,000 to $80,000 per year, based upon experience
- We look forward to hearing from you soon.
- We're actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Benefits
- Have an 'always learning' mindset that celebrates learning, not just wins.
- Interested in learning more?
Company info
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
This listing is sourced directly from Fictiv's careers page and normalized into a canonical job model.