Zuora

Customer Solutions Engineer – Payments

Remote - United States

Sponsorship not specified$124k-$251kDetected 1 day ago

RailsRESTComplianceCRMSalesERPCommunicationPublic SpeakingAdaptability

About the role

This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes.
Serve as Zuora's payments subject matter expert throughout the sales cycle.
Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.

Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.
Collaborate deeply across teams and regions
Build an inclusive, high-performance culture where people feel inspired, connected, and valued

5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
Familiarity with REST APIs, webhooks, and modern integration patterns.
Ability to translate complex technical concepts into clear business value for executive audiences.

Knowledge of subscription business models and recurring billing.
Experience integrating payments with billing, ERP, CRM, or commerce platforms.
Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
Experience working with SaaS platforms and cloud-based enterprise applications.
You'll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance.

The OTE range for this role is $124,375 - $251,160.
OTE includes base salary and target variable compensation.
A candidate's final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
The base pay details represent the annualized salary range for the posted position.
While we share a comprehensive range, a candidate's final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.
Base pay is only one element of Zuora's Total Rewards Package.

Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility.
Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Mental wellbeing resources and support
Benefits may vary by location
Benefits may vary by location; details will be shared during the interview process

As payment strategies continue to evolve, you'll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.
As a Customer Solutions Engineer - Payments, you will partner closely with Account Executives to help customers modernize their payment strategies.
Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.

This listing is sourced directly from Zuora's careers page and normalized into a canonical job model.