SumUp

Head of US Operations

Boulder, Colorado, United States

No sponsorship$205k-$225kDetected 13 days ago

SalesforceSupply ChainLogisticsLeadershipCollaboration

About the role

SumUp's US Operations team is the engine behind how merchants get live, stay active, and grow with our products.
From onboarding and customer experience to risk, logistics, and retention, this team touches every part of the merchant journey - and the work directly shapes whether small businesses succeed with SumUp.
This is a pivotal leadership role at a critical moment.

Lead end-to-end operations across onboarding, customer experience, merchant retention, risk and fraud, logistics, and supply chain - setting priorities, driving execution, and owning key performance metrics.
Partner closely with Product, Engineering, and Sales to identify and remove the highest-impact friction points across the merchant journey, from installation through to activation and long-term use.
Lead cross-functional programmes including Salesforce transformation, process redesign, and automation initiatives that improve efficiency and merchant experience.
Translate data into action - using KPIs such as activation rates, churn, service levels, onboarding speed, and chargebacks to drive clear, prioritised initiatives across teams.
Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

earn additional rewards by referring talented individuals to join the SumUp team.

🏥 Tremendous Health and medical coverage plus life insurance.
🚀 Enrolment onto our Virtual Stock Option program: you will own a stake in SumUp's future success.
Stock Option Plan participation
We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth.

We're building a more scalable, data-driven operations function that can reduce friction, get merchants live faster, and keep them engaged for the long term.
As Head of US Operations, you'll own that agenda - connecting local execution with global strategy, and making sure the right things get done with speed and consistency.
If you're energised by complex, multi-domain challenges and want to lead a function where your decisions have a direct impact on merchant outcomes, this role is for you.

This listing is sourced directly from SumUp's careers page and normalized into a canonical job model.