Kong
Site Reliability Engineer 2
Washington, United States
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About the role
- You'll work on everything from multi-region Kubernetes clusters to service mesh and gateway architectures, ensuring the reliability, scalability, and security of Kong's SaaS offerings.
- This is a hands-on role ideal for engineers who thrive on running production SaaS systems at scale, automating operations, and continuously improving performance, resilience, and deployment pipelines.
- Operate and scale Kong's global SaaS platform (Konnect), ensuring reliability, availability, and performance across regions and clouds.
Responsibilities
- Build, automate, and maintain Kubernetes-based infrastructure and deployment workflows using Terraform/Terragrunt, Helm, and ArgoCD.
- Design, maintain, and optimize multi-region data and caching layers - including PostgreSQL, Redis, ClickHouse, and Druid - for high availability and low latency.
- Develop and maintain CI/CD pipelines and GitOps workflows to automate service delivery and ensure consistent infrastructure changes.
- Collaborate closely with development and security teams to ensure smooth operation of SaaS services in compliance with reliability, security, and regulatory standards.
- Participate in a global 24/7 on-call rotation and drive continuous improvement of operational playbooks and postmortem practices.
- Lead and contribute to scaling initiatives that improve elasticity, reliability, and cost-efficiency across the SaaS platform.
Requirements
- Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.
- Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Atlantis, Helm).
- Proficiency in one or more programming languages (Go, Python, Bash) for automation and tooling.
- Hands-on experience with Kong Gateway, Kong Mesh, or similar service connectivity technologies.
- Strong understanding of disaster recovery, resiliency testing, and compliance-driven reliability practices.
- Familiarity with streaming systems like Kafka and observability platforms (Datadog, Prometheus, Grafana).
- Working knowledge of AWS networking (PrivateLink, Transit Gateway, VPC Peering, Firewalls), Azure VNet, or GCP NCC.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
- Experiencing working with API gateway and service mesh technologies
- Experience operating ClickHouse, Druid, or other time-series and analytics databases.
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.