Vapi
Agent Strategist - SF
San Francisco · Vp
Sponsorship not specifiedDetected 121 days ago
Machine LearningStakeholder ManagementCRMAccount ManagementCustomer SuccessCadenceOrganizational Skills
About the role
- Most phone systems trap callers in menus and scripts.
Responsibilities
- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
- As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
- Build the human interface for every business
Requirements
- 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
- Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
- Strong stakeholder management skills with the ability to engage VP and C-level executives.
Nice to have
- Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
Compensation
- Real stake: We offer a competitive salary and excellent equity ownership
Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
Company info
- Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- 70% of the company are previous founders
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.