Smiths Group
Customer Service Representative (Repair)
Swedesboro, NJ, United States
Sponsorship not specifiedDetected 1 day ago
ERPCustomer SupportPLC
About the role
- We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide.
- For over 170 years, Smiths has been pioneering progress by engineering for a better future.
Nice to have
- Report to management on customer satisfaction.
- Delivery performance by site comparing performance to due date vs. customer request date.
- Delivery performance by site comparing performance to promise date vs. customer request date.
- Summarize the survey to customer by ratings.
- Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction, in accordance with current quality management system.
- Publish performance reports to various accounts, as required.
- Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process.
- Liaise with Quality Department on RMA and AQR's.
Skills
- Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
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This listing is sourced directly from Smiths Group's careers page and normalized into a canonical job model.