Applied Materials
Technical Product Support Engineer
Santa Clara,CA · Full-time
Sponsorship not specified$111k-$152kDetected 1 day ago
AccessibilityCustomer SupportLeadershipCommunicationProblem Solving
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.
- Visit our Careers website to learn more.
- This includes performance metrics such as MTBF, MTBI and Availability.
Responsibilities
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Has knowledge of best practices and how own area integrates with others
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Supports GPS in the generation of documentation such as CENs and BKMs.
Requirements
- Generates and presents system performance data as required.
Compensation
- $110,500.00 - $152,000.00
Benefits
- You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
- At Applied Materials, we care about the health and wellbeing of our employees.
- Learn more about our benefits.
Company info
- Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
- We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day.
- As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT.
- If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
Equal opportunity
- Applied Materials is an Equal Opportunity Employer.
- This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Visa & Work Authorization
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or
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This listing is sourced directly from Applied Materials's careers page and normalized into a canonical job model.