Clickup

Clickup

Manager, Technical Account Management

United States

No sponsorshipDetected 14 days ago
Machine LearningAgentic AIStakeholder ManagementSalesforceCRMAccount ManagementForecastingRecruitingCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

  • At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's
  • ClickUp is the all-in-one productivity platform that brings tasks, docs, chat, AI, and workflows together so teams can move faster with less friction. We're hiring a Manager, Technical Account Management to lead a team supporting mid-market to enterprise customers across AMER. This role exists because our customers need a leader who can raise team

Responsibilities

  • Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER.
  • Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team.
  • Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.
  • Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth.
  • Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.
  • Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort.
  • Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.
  • Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools.

Requirements

  • Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
  • Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.
  • Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers.
  • Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities.
  • Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale.

Nice to have

  • Experience with work management, collaboration, CRM, customer success, or workflow platforms where product adoption and change management are central to customer value.
  • Comfort leading executive business reviews, cross-functional account strategy conversations, and customer recovery plans for at-risk accounts.
  • Unsure if you meet all the qualifications of this job description but are deeply excited about the role?
  • We hire based on ambition, grit, and a passion for improving the way people work.
  • If you think ClickUp is the company for you, we encourage you to apply!

Benefits

  • Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.
  • Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time.
  • Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
  • Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.

Company info

  • Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.

Equal opportunity

  • Employer
  • ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
  • Visa Sponsorship
  • Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Visa & Work Authorization

  • Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
  • Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time.
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This listing is sourced directly from Clickup's careers page and normalized into a canonical job model.