Ansible Government Solutions, LLC

Technical Account Manager

Remote US NC, USA · Full-time

Sponsorship not specified$96k-$154kDetected 21 days ago

Cloud PlatformsDockerKubernetesCI/CDLinuxDevOpsAccount ManagementCustomer SupportCommunicationCollaboration

About the role

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
About The Job This is a technical services role, focused at helping facilitate adoption and proper usage of Red Hat technologies, while achieving success with customer business objectives.
You will work closely with them to gain an understanding of their IT infrastructure, internal processes, and business needs.

Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Manage and grow customer relationships through attentive, relationship-based support
Collaborate with sales and product management teams to develop and support the implementation of customer solutions.
Collaborate with engineering, R&D, product management, and technical support teams
Lead complex technical troubleshooting and problem resolution efforts for critical customer issues.
Experience in a technical account management, technical support, software development or engineering, or quality assurance organization
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Ability to manage multiple issues and projects
When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.

Bachelor's degree in a technology-related discipline is preferred
Experience working in DevOps environments preferred
Experience with container technologies such as Docker, Podman, and Kubernetes preferred
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity.
Annual salary is one component of Red Hat's compensation package.
For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Support enterprise customers that are implementing or using Red Hat Openshift solutions
Acquire and maintain Red Hat certifications on technologies relevant to your customers
Develop and deliver technical tutorials and workshops to customers and internal teams.
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Ability to convey complex information to customers clearly and concisely

Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

ent without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condit

This listing is sourced directly from Ansible Government Solutions, LLC's careers page and normalized into a canonical job model.