Rackspace Us Inc.
DC Ops Technician III
US-VA-IAD3 · Mid
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About the role
- Weekend 2nd shift Friday- Monday 3pm - 2am
- Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
Responsibilities
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Execute and maintain meticulous 5S and housekeeping practices
Requirements
- Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
Skills
- Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
Compensation
- Our compensation reflects the cost of labor across several geographic markets.
Company info
- direct manager)
- Internal Rackspace Personnel (daily:
- status of customer issues, configurations, objectives and tasks)
- External Customers/Vendors (varies:
- configuration planning and status communication)
- External Vendors (varies:
- supervision and oversight of work undertaken)
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
This listing is sourced directly from Rackspace Us Inc.'s careers page and normalized into a canonical job model.