RaceTrac

Technical Support Analyst I

200 Galleria Parkway SE Suite 900 Atlanta, GA 30339

Sponsorship not specifiedDetected 19 days ago

Customer SupportLeadershipMentoringCompTIA

About the role

This individual participates in the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees.
Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue.

Maintain and provide technical support to the company's computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations.
Provide leadership and mentoring to the Technical Support Analysts and supports training and development as necessary.
Install and configure the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
Perform analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
We support each other, celebrate wins big and small, and create opportunities for growth at every level.
Maintains and provides technical support to the company's computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers and audio/visual equipment.
Assists in the installation and configuration of the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
Provides support in performing analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.

Up to 10% travel may be required.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

3+ years experience in related field preferred
Knowledge of PC, network, hardware, and software installation and configuration preferred
CompTIA and/or Microsoft certifications a plus

RaceTrac Company Overview
What We're Looking For:
Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day.

This listing is sourced directly from RaceTrac's careers page and normalized into a canonical job model.