Crowell & Moring
Manager of Conference Technology
Washington, DC
Sponsorship not specified$124k-$164kDetected 17 days ago
ComplianceExcelIntellectual PropertyResearchCommunicationMicrosoft OfficeMicrosoft Teams
About the role
- Works and coordinates with Director of Administration, Receptionists, Operations, Front Desk staff and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner.
- Determines the cause of customer dissatisfaction involving conference technology.
- Makes immediate corrections where applicable.
Responsibilities
- Designs and implements support policy and procedures for the Conference Services team.
- Keeps management informed of all equipment problems and their resolution. Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.
- Develops baseline measurements of support activity and periodically reviews and re-measures to ascertain the effect of environment changes.
- Collaborate with other offices, to ensure uniform conference technology is utilized.
- Continually improves client service through recommendations to management and diligent, thoughtful and timely execution of support requests.
- Manages and supports the Conference Technology team with day-to-day tasks.
- Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.
- Develops and maintains procedures governing the operation and maintenance of all Conference Technology equipment.
Requirements
- The position requires a Bachelor's Degree in Computer Science or Information Systems.
- Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
- Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis.
- Ability to provide quality client service to both internal and external contacts.
- Ability to safely lift, move and carry items weighing up to 50 lbs.
Skills
- Knowledge, Skills and Abilities
- Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
- Strong administrative and organizational skills.
- Strong Microsoft Office skills (for generating reports via Excel or documentation via Word).
Compensation
- $124,000 - $164,000 USD
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