Maven Clinic
Senior Staff Product Manager, Member & AI Experience
San Francisco, CA; Remote, US · Staff+ · Full-time
Sponsorship not specified$245k-$340kDetected 19 days ago
A/B TestingLeadershipCollaboration
About the role
- The member experience is how Maven's decade of clinical depth shows up for the people we serve.
- The homepage they land on, the AI that answers their questions, the community that makes them feel less alone.
- It's what turns an eligible member into an engaged one, and an engaged member into someone who stays.
Responsibilities
- Own the core member experience surfaces: homepage, conversational AI, and community
- Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week
- Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
- Bring a strong point of view on how AI changes what we build for members and how fast we build it, and put it to work in your own workflow
- Build close partnerships with Clinical Product and AI Platform
- 10+ years in product with direct experience building consumer-facing products
- Deep fluency with data: you define your own metrics, design experiments that produce clean reads, and change your mind when the results tell you to
- Customer obsession backed by evidence: you talk to members, watch sessions, and design from real behavior, not assumptions
Requirements
- Experience with conversational AI, homepage, and community surfaces
- Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to
Skills
- Enough technical depth to go deep with engineers on tradeoffs and know what's cheap, what's expensive, and what's worth it
Compensation
- The base salary range for this role is 245,000-340,000 per year.
Benefits
- Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally.
- We remain focused on providing a competitive benefits package for our employees.
- On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
- These benefits are applicable to Maven Clinic Co., US-based, full-time employees only.
- 1099/Contract Providers are ineligible for these benefits.
Company info
- What we are looking for
- At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals.
Equal opportunity
- Maven is an affirmative action and
- equal opportunity employer.
- equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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This listing is sourced directly from Maven Clinic's careers page and normalized into a canonical job model.