Unilever
Associate Director Operations, Wild
Hoboken US HQ · Director
Sponsorship not specified$146k-$219kDetected 74 days ago
Supply ChainLogisticsProcess ImprovementProcurementLeadershipCommunicationProblem SolvingMentoring
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- This role will be based in the newly established Wild office in Manhattan.
- This is a critical role responsible for delivering excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild's fastest growing market.
- You will combine strategic planning with hands-on operational leadership - ensuring our operations are scalable, efficient and consistently high-performing.
Responsibilities
- Own US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
- Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
- Define regional customer experience strategy and lead systemic improvements to drive customer delight
- Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
- Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
- Drive a continuous improvement culture across partners, setting clear KPIs and action plans
- Primary escalation point and strategic relationship owner with US suppliers / logistics partners
- Lead negotiations with logistics partners
- Work closely with the wider operations team to build scalable operational processes, automation and efficiency
- Implement tooling upgrades enhancing performance visibility and decision-making
Requirements
- 7+ years experience in US Operations / Fulfilment leadership roles
- Proven track record leading 3PL relationships and logistics performance
- Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal) with proven experience managing relationships and performance for large retailers in the US.
- Ability to operate both strategically and hands-on in a scaling environment
Compensation
- The pay range for this position is $146,200 to $219,400.
- Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
- Long-Term Incentive (LTI): This position is LTI eligible.
Benefits
- Unilever employees are eligible to participate in our benefits plan.
- Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
- If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com.
Company info
- You'll be part of a team that believes in doing work that matters - for people and the planet.
- At Unilever, inclusion is at the heart of everything we do.
Equal opportunity
- Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
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