Alfa Laval
Quality Claims Coordinator
Indianapolis, IN
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About the role
- Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
- About the job As an integral member of our team, you will play a pivotal role within the Americas Distribution Center's Quality team.
Responsibilities
- Ability to prioritize multiple task and maintain performance
Skills
- About the job
- Currently this is an onsite position located in Indianapolis, IN.
Compensation
- At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package.
Benefits
- eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
Company info
- Coordinate efforts at the America's Distribution Center (AMDC) to investigate root cause, implement corrective actions, execute remedial actions and resolve customer and supplier claims in a timely and effective manner
- Conduct preliminary investigation of all claims being coordinated by the AMDC
- Assign investigations to the appropriate units and follow up to ensure timely completion
- Issue call tags to return goods to the AMDC from the customer when needed
- Inspect returned goods to determine if credit can be issued to the client
- Issue Returned Material Authorizations (RMA) to credit the customer for returned goods and execute stock adjustments as needed
- Ensure key actions and decisions regarding the claim are thoroughly documented in the ACT claim system and determine when claims are complete and can be closed
- Reassign claims to the appropriate party and interact with other Distribution Centers, Sales Companies, Business Units, Product Management, and Technical Support when claims are outside of the AMDC responsibility
- Identify trends occuring within AMDC claims and lead Problem Resolution Projects (PRP) when appropriate
- Document all new claims on the Quality Status Board and keep the cards updated to improve communication
- Provide monthly reports on claim status from ACT, Claims Recording tools and KPI measurements.
- Provide training to PDL, US Sales Company, and US Service Centers Claims Process to ensure compliance with the Alfa Laval claims guidance
- Support ALPS related activities and lead continuous improvement projects
- At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package.
Equal opportunity
- equal opportunity employer.
- We are committed to building an inclusive and diverse workforce.
- EEO/Vet/Disabled Employer
This listing is sourced directly from Alfa Laval's careers page and normalized into a canonical job model.