T-Mobile
Sr. Mobile Expert - Bilingual Preferred Spanish
San Diego, California · Senior · Part-time
Sponsorship not specifiedDetected 15 hours ago
Product ManagementProduct StrategyCustomer SupportResearchCommunicationCritical Thinking
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34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- That's how we're UNSTOPPABLE for our employees!
- Job Overview Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
- Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.
Responsibilities
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Works collaboratively to build and contribute to a culture of sales and service.
- We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
Requirements
- Travel Required (Yes/No): No
Nice to have
- High School Diploma/GED (Required)
- Care: Elite Expert, Account Care (Preferred)
- Care: Elite Expert, Technical Care (Preferred)
Skills
- Communication (Required)
- Critical Thinking (Required)
- Customer Service (Required)
- Multitasking (Required)
- Product Knowledge (Required)
- Sales (Required)
- Task Management (Required)
- Teamwork Orientation (Required)
- Troubleshooting (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Compensation
- Annualized Incentive Target: $7,200
- Successful candidate's actual incentive earnings vary based on performance and full-time status.
- All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
- And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
- All team members receive a competitive base salary and compensation package - this is Total Rewards.
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Benefits
- And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
- At T-Mobile, our benefits exemplify the spirit of One Team, Together!
- A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
- Full and part-time employees have access to the same benefits when eligible.
- We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
- To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Company info
- Our Total Rewards Package ensures that employees get the same big love we give our customers.
- Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.
Equal opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Visa & Work Authorization
- Legally authorized to work in the United States
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This listing is sourced directly from T-Mobile's careers page and normalized into a canonical job model.