Omnidian

Omnidian

Director, Field Service Delivery

Remote, US · Director · Contract

Sponsorship not specified$125k-$156kDetected 8 days ago
Supply ChainLogisticsProcess ImprovementCustomer SuccessLeadershipCommunicationCollaboration

About the role

  • About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.
  • Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization.
  • Grow with Us - We mentor and invest in our employees and prioritize them for future opportunities.

Responsibilities

  • Operational Execution: Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability.
  • Execution Leadership: Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance).
  • Set targets, monitor real-time performance, and implement corrective actions when metrics lag.
  • Team Leadership & Development: Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams.
  • Safety & Compliance: Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance.
  • Omni-Channel Fulfillment: Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks.
  • Culture Champion: A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence.
  • Accountability Driver: Naturally uses data and KPIs to drive performance, holding teams accountable for results through clear, professional communication and consistent follow-through.
  • Operational Powerhouse: Comfortable navigating the growth dynamics of a scaling organization and capable of refining and building processes where gaps exist.
  • Collaborative Integrator: A strong cross-functional partner who can build bridges between technical field teams, external partners, and corporate stakeholders.

Requirements

  • Experience You'll Need
  • 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks.
  • Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models.
  • Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms.
  • Solar O&M Mastery: Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage.

Nice to have

  • Bachelor's degree in Business, Operations, Engineering, or a related technical field.
  • Experience That's a Plus

Compensation

  • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

Benefits

  • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
  • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

Company info

  • A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence.
  • We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
  • We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
  • Please contact us to request accommodation.
  • Omnidian is an equal opportunity employer.
  • We are committed to diversity in the workplace.
  • We make employment decisions on the basis of merit and business need.
  • We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
  • We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:
  • At Omnidian we believe in trust and autonomy.
  • We are a certified B Corp, headquartered in Seattle, WA The Job Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission.

Visa & Work Authorization

  • We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran
Apply directly at Omnidian →Create a free account for alerts like thisView Omnidian immigration profile

This listing is sourced directly from Omnidian's careers page and normalized into a canonical job model.