Modernizing Medicine
Program Manager, CS Operations
Remote - USA
Sponsorship not specifiedDetected 100 days ago
Cloud PlatformsProject ManagementStakeholder ManagementProcess ImprovementEHR/EMRLeadershipCommunicationCollaborationPublic SpeakingLean Manufacturing
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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from this employer's Department of Labor filings
Files H-1B transfers
9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- This position bridges the gap between high-level corporate strategy and cross-functional execution by turning ambiguous organizational challenges into actionable, margin-aligned program roadmaps.
Responsibilities
- Strategic Blueprinting & Future-State Operating Models (25%): Lead the upstream architectural design and definition of future-state operating models across Customer Success.
- Convert abstract corporate objectives and strategic initiatives into structured, multi-stream transformation roadmaps that optimize organizational structures and drive long-term margin alignment.
- Strategic Discovery & Capability Design (15%): Lead complex discovery sessions, executive alignment workshops, and business case development to invent net-new organizational capabilities.
- Scalability, Automation & Standardization Strategy (10%): Proactively identify system gaps and operational bottlenecks across post-sale teams; design and implement scalable, standardized service delivery models leveraging automation and digital enablement to drive efficiency.
- Change Management & Readiness Frameworks (10%): Author and implement comprehensive organizational change management strategies, including impact assessments, targeted stakeholder communication, readiness planning, and adoption support to ensure structural shifts achieve high long-term adoption.
- Executive Strategy & Roadmap Formulation (10%): Partner directly with executive leadership to continuously compile feedback, synthesize metrics, and formulate actionable implementation recommendations, corporate presentations, and long-term transformation roadmaps.
- Performance Governance & Cost-Savings Accountability (10%): Retain final accountability for tracking and delivering targeted operational cost-savings and efficiency gains, building clear metric structures to validate the ROI and value stream of all active transformation initiatives.
Requirements
- 10+ years of experience in Program Management, Business Transformation, Management Consulting, or Customer Operations.
- Proven experience leading large-scale cross-functional transformation initiatives.
- Track record managing matrixed, multi-stakeholder priorities and complex organizational change.
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
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