Miro

US People Operations Team Lead

Austin

Sponsorship not specifiedDetected 133 days ago

Stakeholder ManagementHRISEmployment LawLeadershipCommunicationCollaborationMentoring

About the role

You'll be a hands-on leader who isn't afraid to roll up your sleeves - one moment you're resolving a critical employee escalation, the next you're designing processes that will scale across a complex, multi-state environment.
You'll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally.
The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey.

Lead the US Team: Directly manage and develop the US-based People Operations team, fostering a culture of care, empathy, and high performance.
Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.
Provide hands-on support for the most complex compliance matters.
Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience.
Deliver Complex, Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented - getting personally involved in critical workstreams as needed.
Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices.
You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations.
You're comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion.
You thrive when building foundational processes from scratch while simultaneously managing urgent escalations.

Deep US Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law.
Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency.
Proven Leadership at Scale: 2+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line.
Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply.
You can establish structure in chaos without losing sight of long-term strategic goals.
6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law.
Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency.
2+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line.
Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply.

Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.

Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders.
Full benefits may differ per location.
If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10

Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.
We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service.
Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle-from onboarding to offboarding, benefits administration to policy management.
By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.

This listing is sourced directly from Miro's careers page and normalized into a canonical job model.