Ethos
Partnerships Case Manager
Remote US · Full-time
Sponsorship not specified$49k-$87kDetected 28 days ago
SalesCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- We are looking for a highly motivated, solutions-oriented Case Manager to join our Customer Service organization.
- In this newly created role, you will act as a critical bridge between our sales team and our most valuable life insurance agents.
- As a Case Manager, you will tackle a high-volume, dynamic queue of incoming inquiries, mastering multiple tech platforms to keep complex cases moving forward.
Responsibilities
- Manage Communications & SLAs: Responsively acknowledge incoming agent inquiries, set clear expectations around Service Level Agreements (SLAs), and systematically communicate case resolutions back to partners.
- Drive Persistent Case Follow-Up: Monitor the active pipeline daily, identify stuck or delayed applications, and aggressively follow up internally and externally to clear technical or operational hurdles.
- Responsively acknowledge incoming agent inquiries, set clear expectations around Service Level Agreements (SLAs), and systematically communicate case resolutions back to partners.
- A resilient, positive attitude and a passion for working collaboratively across cross-functional teams like Sales and Support.
Requirements
- Analytical and detail-oriented mindset with the ability to identify trends from daily volume and translate them into actionable operational insights.
- Maintain System Proficiency: Seamlessly operate and navigate across multiple software ecosystems and internal technology platforms to manage and audit client data.
Skills
- Tech-fluent self-starter comfortable learning, switching between, and troubleshooting across multiple software platforms and tools.
- Ability to stay organized, composed, and ambitious while managing a continuous, high-volume stream of incoming tasks.
- #LI-Remote #LI-AG1
- The US national base salary range for this full-time position is $49,000 -$87,000.
- You can find further details of our US benefits at https://www.ethoslife.com/careers/
Compensation
- The US national base salary range for this full-time position is $49,000 -$87,000.
Benefits
- Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
- With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike.
- Ethos is redefining how life insurance is bought, sold, and underwritten.
- Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
- Deliver White-Glove Support: Act as the primary dedicated operational touchpoint for premier life insurance agents, providing world-class support on policy-level issues.
Company info
- Your mission is to deliver "white glove" customer service on a policy-by-policy level, ensuring a seamless, premium experience for our high-value partners.
This listing is sourced directly from Ethos's careers page and normalized into a canonical job model.