Freshworks

Staff Product Designer

San Mateo, CA, United States · Staff+

Sponsorship not specified$195k-$240kDetected 20 days ago

DevOpsUX ResearchWireframingProduct StrategyResearchLeadershipCommunication

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Applying strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for internal stakeholders, partners and customers
Using facilitative leadership skills to drive to the best outcome for stakeholders, partners and customers
Building positive, collaborative relationships with product management, development, marketing, and the broader UX team, as well as continuously "raising the bar" as an effective leader of positive change
Running design thinking workshops and helping to guide, improve, and implement design and feedback processes
Being an active mentor for senior designers, and helping lead critique, design reviews, and quarterly planning
Drive user research and deliver research outcomes to the product teams and the management
The ability to craft beautiful designs and delightful, useful, and usable experiences; you have strengths in visual design, interaction, and product design
Proven experience in user research and data driven design
Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the "why" behind your design rationale
Come build it with us.

You have 8+ years of experience in the product design field
Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and product research

Working with cross-functional teams (developers, product managers, product researchers, content designers, fellow designers) to drive design vision and strategy that meets the needs of our users
This role is also eligible for a target bonus.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
We are committed to providing

equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.