Us Taymax Group, LP

Us Taymax Group, LP

Planet Fitness - Member Services Representative - Full Time - Niagara Falls

Niagara Falls, ON · Full-time

Sponsorship not specifiedDetected 7 days ago
HRCustomer Support

About the role

  • Niagara Falls, ON 7500 Lundys Ln, Niagara Falls, ON L2H 1G8, Canada It's fun to work in a company where people truly BELIEVE in what they're doing!
  • We're committed to bringing passion and customer focus to the business.
  • The selected candidate will start at a base wage of $17.60 per hour.

Requirements

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Basic computer proficiency.
  • Strong listener with the ability to empathize and problem solve.
  • Must be able to occasionally lift up to 50 lbs.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health!
  • Exceptional customer service skills
  • able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Demonstrate diplomacy in all interactions while using appropriate behaviour and language.
  • Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.

Nice to have

  • Customer service background preferred.

Compensation

  • The selected candidate will start at a base wage of $17.60 per hour.

Benefits

  • If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup.com to make an accommodation request.

Company info

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Take prospective members on tours.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assigned within first hour of your shift.
  • Helping complete priority cleaning list each day.
  • Completing walk-around and bathroom checks periodically.
  • Helping complete any special cleaning projects as needed.
  • Other duties and responsibilities based on club needs.

Equal opportunity

  • Taymax Group is an equal opportunity employer in the terms and conditions of employment.

Visa & Work Authorization

  • This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status
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