Farlinium Careers

Farlinium Careers

Senior Business Consultant

Remote (United States) · Senior

Sponsorship not specifiedDetected 12 days ago
Data AnalysisData VisualizationProject ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

  • Farlinium provides software solutions, managed services, and consulting to a wide range of organizations.
  • The Senior Consultant plays a key leadership role in delivering customer experience (CX) consulting services by expertly analyzing experience management (XM) data, mentoring peers, and autonomously leading projects.
  • They provide guidance, mentorship, and subject matter expertise to junior colleagues while proactively identifying opportunities for business growth and process improvement.

Responsibilities

  • Client Communication & Relationship Management Lead critical client discussions, providing clarity and strategic direction in complex situations.
  • Anticipate client concerns and proactively address them to maintain strong relationships.
  • Deliver compelling presentations to senior stakeholders, demonstrating influence and thought leadership.
  • Demonstrate deep understanding of client needs, industry best practices, and organizational dynamics to drive measurable business value.
  • Strategic Problem-Solving & Thought Leadership Collaborate with clients to design tailored CX solutions, offering proactive recommendations based on past experiences.
  • Lead client meetings with a forward-thinking approach, identifying potential challenges and proposing solutions.
  • Document and share client business goals, ensuring alignment across internal teams.
  • Project & Resource Management Manage customer accounts with autonomy, seeking strategic advice rather than instruction.
  • Develop and maintain project plans, ensuring alignment with client expectations and contract requirements.
  • Design project timelines and resourcing strategies that prevent last-minute crises.

Requirements

  • 4+ years of experience in CX consulting, data analysis, or a related field.
  • Strong analytical skills, with the ability to interpret data and generate strategic recommendations.
  • Exceptional verbal and written communication, with expertise in presenting to senior stakeholders.
  • Proficiency with CX tools such as Qualtrics (or equivalent experience with similar platforms).

Nice to have

  • Bachelor's or master's degree in Business, Marketing, Data Analytics, or a related field.
  • Experience working in consulting firms, technology-driven CX solutions, or customer success roles.
  • Exposure to data visualization, customer journey mapping, or AI-driven CX analytics.
  • This role requires a blend of technical expertise, strategic thinking, and leadership skills, ensuring success in both client engagements and internal team development.

Benefits

  • Use client projects as learning opportunities for the team, mentoring them in best practices and complex solutions.
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This listing is sourced directly from Farlinium Careers's careers page and normalized into a canonical job model.