Whizz
Store Supervisor - Chicago, IL
Chicago, Illinois, United States
Sponsorship not specifiedDetected 24 days ago
CRMLogisticsERPInventory ManagementCustomer SupportCommunicationOrganizational Skills
About the role
- Position: Store Supervisor Location: Chicago, IL Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States.
- Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
- Coordinate daily activities and new initiatives between the local team and Headquarters.
Responsibilities
- Store Operations & Organization Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
- Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
- Customer Support & Escalations Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
- Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
- Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.
Requirements
- Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.
- Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
Benefits
- $25/hour Monthly KPI bonus after probation period
Company info
- As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Chicago, IL location.
This listing is sourced directly from Whizz's careers page and normalized into a canonical job model.