Cityandcountyofsanfrancisco1

Cityandcountyofsanfrancisco1

1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)

San Francisco, CA, United States

Sponsorship not specifiedDetected 20 days ago
TypeScriptAccountingExcelHRCustomer SupportResearchCommunicationPublic SpeakingMicrosoft Office

About the role

  • Identify and resolve issues or problems.
  • Research to determine causes of issues or problems and recommend solutions.
  • Identify and resolve problems including performing research to determine causes of issues and recommending solutions.

Responsibilities

  • Document existing business processes and procedures.
  • Assist management in developing and implementing new operational procedures to accommodate legislative changes.
  • Manage complex special projects.
  • Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members.
  • Collect and analyze data in order to develop and present detailed reports to management on various operational matters including statistical reports.

Requirements

  • The Member Services Supervisor must be able to prioritize multiple competing work priorities.
  • Working knowledge of PeopleSoft.
  • Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
  • Administratively updated on July 2, 2026 to clarify Minimum Qualifications*

Nice to have

  • Working knowledge of Microsoft Office products, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Demonstrated proficiency in using Excel for complex calculations and tracking preferred.

Skills

  • Strong oral and written communication skills.

Benefits

  • The Retirement Services Division plays a crucial role in administering retirement benefits for both active and retired employees as well as their beneficiaries.
  • The Retirement Services Division also manages the disbursement of approximately $150 million in monthly benefit payments to around 32,100 retirees and beneficiaries, ensuring timely and accurate payments.
  • Train, evaluate, supervise and direct a major unit of professional analysts and technicians in an assigned employee benefits program.
  • Review Charter, Federal, State and City laws and regulations and pending legislation to determine its applicability to San Francisco Employees' Retirement System.
  • Prepare and present oral presentations regarding the San Francisco Employees' Retirement System.
  • Develop content for member educational webinars and videos.
  • Contact City departments, employees, employee's representatives, other government agencies and various private entities to furnish and/or obtain information on complex pension related matters.
  • Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Company info

  • The San Francisco Employees' Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco.
  • Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees' Retirement System serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors.
  • Staff provide comprehensive retirement counseling services to guide individuals through their retirement planning journey and process various benefit applications, including service and disability retirements, survivor benefits, vesting allowances, refunds, reciprocity, and the purchase of service credit.
  • Job ensures compliance with applicable laws, regulations, Board policies, and departmental procedures; develops and implements operational improvements to enhance service delivery and efficiency; and serves as a technical resource and advisor on complex retirement benefit matters.
  • The Benefits Supervisor promotes a collaborative, high-performing work environment while ensuring the delivery of accurate, timely, and responsive service to SFERS members, beneficiaries, retirees, and participating employers.
  • Examples of primary duties may include:
  • Document existing business processes and procedures. Assist management in developing and implementing new operational procedures to accommodate legislative changes.
  • Assist management in monitoring operational procedures to enhance workflow and program effectiveness. Identify and resolve issues or problems. Research to determine causes of issues or problems and recommend solutions. Communicate outcomes to members verbally and in writing.
  • Coordinate with Operations, Benefits, Information System, Accounting, Actuary and Business Services Division to gather and analyze data, to make payments and to manage pension administration; participate in information systems design, development, testing and implementation. Identify and resolve problems including performing research to determine causes of issues and recommending solutions. Communicate outcomes to members verbally and in writing.
  • Prepare and present oral presentations regarding the San Francisco Employees' Retirement System. Develop content for member educational webinars and videos.
  • Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members. Identify operational procedures that can be improved and bring those to the attention of management.
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