The Trade Desk

Senior Director, Client Service

New York · Director · Full-time

Sponsorship not specified$135k-$248kDetected 2 days ago

AccessibilityAccount ManagementBusiness DevelopmentNegotiationLeadershipCollaborationTime ManagementMentoringOrganizational Skills

About the role

Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love.
When you work here, your impact is worldwide.

Lead an East-based Client Services team across Account Management and Trading, establishing clear operating rhythms, performance standards, escalation paths, coaching, and prioritization to drive consistent execution against client and revenue goals.
Build and maintain trusted relationships with senior client stakeholders, bringing executive presence, an understanding of their business objectives, and strategic guidance to deepen partnerships and drive long-term client growth.
Build collaborative partnerships with Business Development leadership to align on growth strategy, client prioritization, resourcing, and execution standards
Take a proactive approach working with agencies, brands, and retail/commerce clients to plan, scale, and optimize programmatic strategies that drive client growth.
Attract, develop, and retain top talent by investing deeply in coaching, training, feedback, succession planning, and clear career development paths across managers and individual contributors.
Create structure, consistency, and accountability across the team to improve execution quality, collaboration, and professional maturity.
Own the client support model and represent portfolio-level product needs by translating client feedback into actionable input for product strategy.

Deep experience in programmatic advertising, with fluency in DSPs, campaign execution, optimization, measurement, and the broader ad tech ecosystem.
10+ years of strong people management experience.
Strong technical fluency and ability to engage deeply with platform capabilities, data strategy, campaign performance, troubleshooting, and product feedback.
Ability to execute effectively in an intense, fast-paced environment.
Extensive experience in Client Services or business development.
Effective time management skills. ability to prioritize and meet deadlines.
A natural leader and motivator of people with a collaborative team approach.
Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
Growth mindset and commitment to continuous improvement.
Excellent influencing and negotiation skills.
Highly organized with strong attention to detail.
Ability to identify business and organizational improvement opportunities and develop strategies to capture those opportunities.

Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.
All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.

A proven leader who is able to inspire, motivate and drive scaled team performance.
Someone who takes a multi-year view when planning and making decisions.
Builds strong relationships with executive-level leadership with external Clients and internally to drive effective team strategies and and champions change across the organization.
Engages with the broader industry to help drive TTD's forward-thinking initiatives.
You will be part of the US Client Services leadership team and actively contribute to how the organization evolves, as well as be part of the committee that determines which areas to focus on and how to ensure quality control and consistency across all the regions.
Your performance will be measured by revenue attainment vs. quarterly revenue goals, as well as ensuring team accountability and excellence across company initiatives.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.

This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.