IOA
Engagement Assistant
San Francisco, CA
Sponsorship not specifiedDetected 10 hours ago
LeadershipCommunicationPublic Speaking
About the role
- IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
- Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
Responsibilities
- Provide behavioral and emotional support and supervision for clients through companionship, conversation, distraction and redirection
- Partner with Members and the Program Manager to develop and carry out individualized service plans, reflecting each Member's preferences, strengths, and evolving needs.
- Provide calm, compassionate, and reassuring support to Members who may experience anxiety, distress, or responsive behaviors, maintaining a respectful and emotionally safe environment.
- Collaborate in the creation, adaptation, and facilitation of meaningful engagement programming that honors Members' life histories, abilities, interests, and cultural identities.
- Apply strong, practical knowledge of dementia, Alzheimer's disease, and related conditions to support Members across varying stages of cognitive change with empathy and skill.
- Observe and communicate changes in Members' mood, behavior, engagement, or functional abilities to the Program Manager and interdisciplinary team to support responsive, Member-centered care planning.
- Build trusting, respectful relationships with Members and their families, contributing to a welcoming, inclusive, and supportive program environment.
- Encourage clients to participate in individual, small and large group activities; provide appropriate cuing and support based on client's functional ability
- Maintain cleanliness and organization of adult day program environment at all times
- Maintain client confidentiality and privacy
Requirements
- Ability to lift up to 35 lbs. and transfer up to 50 lbs.
- Ability to reach, bend and walk
- Institute on Aging reserves the right to revise job descriptions or work hours as required.
- Successfully complete and apply required training modules, including those grounded in the Best Friends™ (David Troxel) Approach and other person-centered dementia care practices.
- Participate in staff meetings and complete required trainings
Nice to have
- At least one year experience working with persons with dementia and/or other special needs, or equivalent experience
- Strong interpersonal skills with the ability to work well on a team and effectively communicate with colleagues, clients, and visitors.
- Demonstrated experience serving older adults living with dementia, including those who may at times exhibit responsive or complex behaviors.
- High degree of empathy, professionalism, and sound judgment in dynamic, relationship-based care settings.
- Strong presentation skills with the ability to facilitate dynamic and engaging group activities.
- College degree (BA) preferred, with coursework in psychology, social services, gerontology, or a related field.
This listing is sourced directly from IOA's careers page and normalized into a canonical job model.