Box
Customer Success Manager
San Francisco, CA
Sponsorship not specified$87k-$139kDetected 1 day ago
Account ManagementForecastingCustomer SuccessCommunicationCollaborationProblem SolvingAdaptability
About the role
- We help companies thrive in the new AI-first era of business.
Responsibilities
- Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
- Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
- Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
- Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
Requirements
- 2+ years of customer success, account management, or related client-facing experience managing a book of business.
- Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
- Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Skills
- WHAT IS BOX?
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Compensation
- Actual base salary (or
- OTE if commissionable role) is dependent upon factors such as:
- United States Pay Range
- $86,500 - $138,500 USD
Benefits
- This role is also eligible for equity and benefits.
- For more information, check out our benefits and perks.
- Maintain operational rigor across systems-forecast renewals, track health, and prioritize actions based on signals.
- Operationally rigorous with experience navigating business systems for forecasting and health tracking.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.