EverCommerce

EverCommerce

EverPro - Manager of Customer Success (Remote, US)

Remote- US

Work authorization required$100k-$108kDetected 1 day ago
DevOpsCRMAccount ManagementAccountingForecastingRecruitingPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Bold Group's product portfolio features the renowned alarm monitoring systems Manitou and Stages™.
  • The Manager, Customer Success is a hands-on leadership role responsible for driving customer adoption, business outcomes, retention, renewal, and long-term customer value while directly leading a team of Customer Success Managers (CSMs).
  • Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.

Responsibilities

  • Lead, mentor, and develop a team of Customer Success Managers through regular coaching, performance management, career development, and skill-building.
  • Develop and execute the Customer Success strategy to maximize customer adoption, retention, and long-term customer value.
  • Support hiring, onboarding, and development of Customer Success talent.
  • Lead Executive Business Reviews (EBRs/QBRs), renewal strategy discussions, adoption planning, and executive stakeholder engagement.
  • Partner with Sales on expansion opportunities, account planning, and commercial strategy.
  • Drive customer adoption, value realization, and long-term retention across both personal accounts and the broader team portfolio.
  • Design, document, refine, and scale Customer Success processes, playbooks, and best practices.
  • Lead Customer Success initiatives that improve scalability, customer experience, and operational maturity.
  • Partner with Product Management to collect, prioritize, and communicate customer feedback while providing business justification for roadmap decisions.
  • Partner with Support and Professional Services to ensure seamless customer experiences.

Requirements

  • This role can be based anywhere in the United States or Canada - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.

Compensation

  • The target base compensation for this position is $100,000 to $108,000 USD per year in most US/Canada locations.

Benefits

  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
  • Monitor customer health indicators, identify risks early, and implement proactive success plans.
  • Define and maintain KPIs and automated dashboards that provide visibility into customer health, renewals, adoption, retention, satisfaction, and team performance.
  • We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • https://careers.evercommerce.com/us/en
  • We are looking for a Manager, Customer Success to focus on our Security & Alarm division, Bold Group.
  • Bold Group, a division of EverCommerce, serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated business management software solutions tailored to achieve optimal business performance.
  • These leading alarm monitoring systems are complemented by the industry's top accounting and business management systems: the SedonaOffice suite, AlarmBiller and Managely.
  • This is a player-coach position that balances people leadership with ownership of a portfolio of strategic enterprise customers.
  • The Manager serves as both an experienced Customer Success leader and an individual contributor, providing executive-level engagement for key accounts while coaching the team to deliver consistent customer outcomes.
  • This role develops and executes the Customer Success strategy, partners closely with Sales, Product, Support, Professional Services, Revenue Operations, and Operations, and drives scalable processes that help customers realize measurable business value.
  • Personally manage a portfolio of strategic or high-value enterprise customers, serving as the executive sponsor and trusted advisor.
  • At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.

Equal opportunity

  • EverCommerce is an equal opportunity employer and we value diversity at our company.

Visa & Work Authorization

  • Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce's careers page and normalized into a canonical job model.