Sila Services
HVAC Service Technician
Buffalo, NY
Sponsorship not specifiedDetected 44 days ago
Customer SupportCommunicationProblem Solving
About the role
- The ideal candidate is a strong troubleshooter who enjoys working directly with customers, takes pride in delivering quality work, and is committed to providing an exceptional customer experience.
Responsibilities
- Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
- Perform preventative maintenance on heating and cooling equipment.
- Maintain accurate service records and documentation.
- Maintain company vehicle, tools, and equipment.
- Deliver a best-in-class customer experience on every service call.
Requirements
- Minimum 2+ years of residential HVAC service experience.
- Experience servicing furnaces, air conditioners, heat pumps, and related residential HVAC equipment.
- Ability to work independently while maintaining a team-first attitude.
- Experience with ServiceTitan.
- Experience with indoor air quality products, humidifiers, and ductless mini-split systems.
- Required
- Strong diagnostic and troubleshooting abilities.
- Valid driver's license with an acceptable driving record.
- Strong customer service and communication skills.
- Preferred
- EPA Universal Certification.
- NATE Certification.
- Sales and customer education experience.
- Skills & Attributes
Compensation
- Competitive Pay
- 401(k) with Company Match
- Company Vehicle
- Company-Provided Uniforms
- Ongoing Training and Career Development
- Advancement Opportunities
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
Company info
- T-Mark Plumbing, Heating, Cooling & Electric
- We are committed to investing in our employees, delivering outstanding customer experiences, and building a culture where technicians can grow and succeed.
- T-Mark is seeking an experienced HVAC Service Technician to diagnose, repair, maintain, and service residential heating and cooling systems.
- About T-Mark
- T-Mark Plumbing, Heating, Cooling & Electric has been serving Western New York homeowners for decades by providing exceptional service and trusted home comfort solutions.
- Position Summary
- Identify system issues and provide customers with repair and replacement options.
- Educate homeowners on equipment performance, maintenance, and energy-saving opportunities.
- Ensure all work is completed safely and in compliance with company standards and industry regulations.
- Communicate effectively with customers, dispatchers, and management.
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This listing is sourced directly from Sila Services's careers page and normalized into a canonical job model.