Bazaarvoice

Network Success Manager

Austin · Full-time

No sponsorship$51k-$77kDetected 12 days ago

Data AnalysisA/B TestingProject ManagementJiraSalesforceCustomer SupportResearchCommunicationCollaboration

About the role

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards.

Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues.
Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers.
Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration.
Cross-Functional Collaboration: Proactively collaborate with cross-functional teams to contribute to process improvements impacting broader network operations and the delivery of Network-aware offerings.
Step in to provide hands-on assistance to support delivery and assist with client-facing training sessions when necessary to resolve issues.
It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle.
This individual will manage incoming requests, handle baseline configuration and troubleshooting, maintain team documentation, and support cross-functional operational projects to elevate team efficiency.

Proficiency with Salesforce and/or JIRA ticketing and workflow management systems.
Demonstrated experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting.
Strong organizational and project management skills with a proven track record of driving assigned initiatives from start to finish.
Bachelor's Degree (or equivalent practical job experience).
Must be authorized to work in the U.S..

Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale.
This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs.
Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements.

loyal customers, increased sales, and improved products.
closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

This listing is sourced directly from Bazaarvoice's careers page and normalized into a canonical job model.