Credit Acceptance
Manager, Sales Systems
USA - Remote · Senior
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About the role
- Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories.
- Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team.
- Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.
Responsibilities
- Maintain system priorities and backlogs based on business value, user needs, and operational risk.
- Own and maintain general data infrastructure supporting Sales - data models, integrations, and pipelines feeding CRM and analytics tools.
- Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.
- Interface with Engineering to manage the flow of Sales requests - clarifying requirements, tracking status, and ensuring timely delivery.
- Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.
- Partner with Sales stakeholders to understand workflows, pain points, and business needs.
- Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
- Lead cross-functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non-technical teams.
- Business Partnership & Sales Engineering Support
- Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams to support system needs and business priorities.
Requirements
- 10+ years of project management experience, ideally spanning technical and Sales/GTM environments.
- Bachelor's degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.
- Strong working knowledge of general data infrastructure - databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
- Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
- Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.
- Experience designing or managing intake/triage processes for cross-functional requests (e.g., analytics, engineering, or IT request queues).
- Experience with CRM, workflow, or comparable enterprise platforms.
- Proven ability to act as a conduit between technical and business teams, flexing between engineering depth and executive-level business framing.
- Ability to travel up to 25% based on business needs.
- occasional planned travel to our Southfield, Michigan office may be required.
Nice to have
- Experience with intake/ticketing tools (Jira, ServiceNow, or similar) to manage request pipelines.
- Experience with Power Platform, APIs, workflow automation, or modern cloud-based data environments.
- Experience supporting distributed or field-based Sales organizations.
- Experience in automotive finance, consumer lending, financial services, or another regulated industry.
- This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
- Our Company Values:
- To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
Compensation
- $130,500 - $152,250 base salary + annual bonus plan.
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- To create an environment where people do their best work, we focus on the dimensions of Organizational Health.
Company info
- We're proud of our culture and are happy to share why - let's talk!
- As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.
- Provide technical/sales engineering support as needed - helping Sales understand and articulate product and tooling capabilities internally and to customers.
Visa & Work Authorization
- This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
This listing is sourced directly from Credit Acceptance's careers page and normalized into a canonical job model.