ABACUS
EMR Business Analyst
Remote in US
Sponsorship not specifiedDetected 5 days ago
Account ManagementCustomer SupportEHR/EMRCommunicationProblem Solving
About the role
- Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign.
- Generate assessment reports including findings, detailed recommendations, and rationale.
- Participate in client discovery and sales calls.
Responsibilities
- Review and coordinate improvement to optimize practice performance metrics and productivity.
- Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades.
- Track tasks and maintain project materials and client goals.
- Supervise an issue knowledge base that documents specific issues and workflows related to the application.
- Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Workflows, Helpful Hints)
- Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care.
Requirements
- Ability to train & assist users with running canned basic clinical and financial reports, as well as basic custom reports.
- Connect practice workflows and eClinicalWorks setup with reporting issues and the ability to identify and address areas for improvement.
Skills
- Ability to document clinic processes, work-flow design improvement.
- Knowledge of healthcare best practices related to patient flow, staffing roles, and compliance.
- Knowledge of healthcare data concepts & measures.
- Understanding of the medical billing process.
- Ability to multitask and effectively prioritize client requests.
- Excellent problem-solving and customer service skills.
- Excellent written and verbal communication skills.
- Attributes that will Drive Success:
- Maintain a good attitude in stressful situations.
- Meticulous and detail oriented.
This listing is sourced directly from ABACUS's careers page and normalized into a canonical job model.