Cable One
Lead Tech
Columbus MS · Contract
Sponsorship not specifiedDetected 20 days ago
Customer SupportLeadershipCommunication
About the role
- For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
- Uses electronic equipment to troubleshoot, diagnose and complete all repairs in the HFC network.
- Serves as a role model/mentor and provides leadership in the areas of installation, HFC network maintenance, and overall performance.
Responsibilities
- Performs all the essential duties and responsibilities of the Senior Field Technician (refer to job description for job code 709) at least 50% of time.
- Trains Lead Technicians as directed by Technical Operations Manager.
- Values each and every customer, while working hard to keep their business and support our communities.
Requirements
- Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
- This position requires the ability to work a variable schedule.
- One year certificate from college or technical school
- or three to four years related experience and/or training
- or equivalent combination of education and experience.
- Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician. Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
- Valid driver's license and a good driving record.
- This position may require occasional travel.
- Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
Company info
- At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.
- Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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This listing is sourced directly from Cable One's careers page and normalized into a canonical job model.